Terms of business

The service provider is Ambrecon s. r. o., Company ID: 57 546 614, registered office: Karpatské námestie 7770/10A, 831 06 Bratislava - Rača, registered in the Obchodný register Mestského súdu Bratislava III, oddiel Sro, vložka č. 198188/B. E-mail: info@ambrecon.com.

Ambrecon mainly provides the following services:

Web: design, creation, modification, and management of websites, landing pages, presentation websites, forms, SEO/GEO basics, and related digital solutions.

Apps: design, development, and modification of web or mobile applications, internal tools, dashboards, database solutions, and automations.

Model: technical modelling, modification or preparation of 3D models, print preparation, prototyping, and 3D printing by agreement.

Education: educational activities, workshops, courses, and training for schools, organizations, teachers, or groups of participants.

The specific scope of each service is always determined individually according to the customer's requirements.

A customer may send a request through the contact form, by e-mail, or through another communication channel listed on the website.

Based on the request, we may prepare an indicative or binding price offer. The offer may include a fixed price or a price range, especially where the scope depends on supplied materials, technical complexity, materials used, the extent of modifications, or other customer requirements.

An order or cooperation starts when the customer confirms the price offer, written agreement, contract, or another clear confirmation.

Prices are determined individually according to scope, complexity, delivery timing, and required outputs.

The price may be agreed as a fixed amount, hourly or ongoing rate, price range, or a combination of several methods.

Payment terms are stated in the price offer, order, contract, or invoice. For larger projects or custom production, an advance payment may be required before work begins.

Unless agreed otherwise, deliverables may be handed over only after payment of the agreed price or the relevant part of it.

Delivery dates are indicative unless expressly agreed otherwise in writing. Delivery also depends on timely delivery of materials, feedback, and customer cooperation.

The customer must provide the necessary texts, images, accesses, technical information, brief, 3D models, drawings, dimensions, requirements, materials, or feedback within a reasonable time.

If the customer does not provide the required cooperation, the delivery date may be reasonably extended.

If the customer requests changes beyond the original agreement during implementation, they may be priced separately.

A scope change may include, in particular, adding new features, a significant change of design or structure, additional pages, screens, models or prints, a change of technology or material, a change of dimensions or technical requirements, repeated substantial rework of already approved parts, or delivery of incomplete, incorrect, or technically unsuitable materials requiring additional work.

Where possible, we inform the customer about such changes in advance.

Deliverables may be handed over electronically, by deployment to a website, delivery of files, publication in an agreed system, personal handover, or another method depending on the type of service.

For websites and applications, the deliverable may be, for example, a functional website, source code, administrator access, documentation, or production deployment.

For 3D modelling and printing, the deliverable may be a digital model, modified model, print file, physical print, prototype, or technical consultation according to the agreement.

For educational activities, the deliverable may be completed training, a workshop, materials, a certificate, or another agreed scope.

For Model services, we mainly provide technical modelling, modification or preparation of 3D models, print preparation, prototyping, and 3D printing according to an individual agreement.

The specific scope depends on the brief, supplied materials, required material, dimensions, intended use, and technical complexity of the model.

For 3D printing, the price may be stated as a fixed amount or a price range, especially where the final complexity depends on the condition of the supplied model, amount of material, print time, required modifications, supports, prototyping, or post-processing.

The customer is responsible for having the right to use and provide all supplied materials, especially 3D models, drawings, photographs, logos, technical documents, trademarks, or other materials.

If the customer supplies a 3D model or other material, the customer is responsible for ensuring that its use, modification, or printing does not infringe third-party rights, especially copyright, design rights, trademarks, patents, or trade secrets.

Ambrecon is not responsible for the legal suitability of customer-supplied materials. If there is a suspicion that supplied materials infringe third-party rights or are used for an inappropriate, dangerous, or illegal purpose, we may refuse or suspend the order.

The customer acknowledges that 3D printing has natural technological limits. The final print may contain visible layers, support marks, minor surface irregularities, dimensional tolerances, colour deviations, or other visual and technical differences caused by the technology, material, and model geometry.

Such natural properties of 3D printing are not considered a defect if they do not prevent ordinary use of the deliverable for the agreed purpose.

For precise, technical, or functional parts, required dimensions, tolerances, load, operating environment, temperature conditions, and other technical requirements must be stated in advance. If these requirements are not agreed in advance, the print is considered a prototype or visual output.

Print properties depend on the material, technology, print orientation, infill, wall thickness, and other parameters. Materials such as PLA, PETG, TPU, ABS, ASA, or others differ in strength, flexibility, heat resistance, UV resistance, and suitability for use.

Unless agreed otherwise in writing, 3D prints are not intended as certified safety, medical, food-contact, electrical, automotive, load-bearing, or otherwise critical parts.

The customer is responsible for assessing whether a print is suitable for a specific use, especially if it will be exposed to mechanical load, high temperature, UV radiation, humidity, chemicals, food contact, skin contact, or used in equipment where failure may cause damage.

If a deliverable is marked as a prototype, sample, or test part, it is mainly intended to verify shape, dimensions, concept, or basic functionality. A prototype may not be suitable for long-term, safety-critical, or load-bearing use.

Functional parts are produced only by agreement and based on information provided by the customer. If the customer does not provide complete information about the intended use, Ambrecon is not responsible for the print being unsuitable for a purpose that was not disclosed in advance.

If a part is to be used in a technically demanding, safety-critical, load-bearing, medical, automotive, electrical, or other risky environment, this requirement must be expressly stated before pricing and production.

Ambrecon reserves the right to refuse an order if its implementation could be illegal, unethical, dangerous, or could infringe third-party rights.

We may refuse, in particular, production or modification of models that serve as weapons or weapon parts, may be used to bypass security features, infringe copyright, trademarks, design rights, or patents, are intended for illegal use, are technically unsuitable or dangerous for the intended purpose, or require certification that we do not provide.

Unless agreed otherwise, the customer receives the right to use final deliverables after payment of the agreed price.

Source files, working drafts, internal processes, libraries, templates, know-how, production methods, and reusable parts of solutions remain the property of Ambrecon unless agreed otherwise in writing.

For 3D modelling, the deliverable may be a final exported model or print file. Native working files, source CAD files, or production settings are handed over only if expressly agreed.

Ambrecon may use its own components, open-source libraries, templates, third-party tools, modelling procedures, or prepared parts of solutions. Their use may be governed by separate licence terms.

If the customer supplies their own texts, images, logos, models, or other materials, the customer is responsible for having the right to use and provide them for processing.

We publish a customer's name, logo, short project description, or a sample of the deliverable as a reference in our portfolio, on the website, or in business communication only on the basis of a prior agreement or the customer's consent.

A complaint may be submitted by e-mail to info@ambrecon.com.

The complaint should state your name or company name, the relevant project, order, or invoice, a description of the alleged defect, the requested remedy, and any available supporting materials such as photographs or screenshots.

We will confirm receipt of the complaint by e-mail. We will assess it, request any necessary additional materials, and inform you of the next steps and outcome in accordance with applicable law and the agreed project terms.

Consumer complaints are handled within the periods set by the applicable laws of the Slovak Republic.

A change of requirements, change of brief, subjective change of preference after approval of the deliverable, or an issue caused by a third-party intervention is not considered a defect.

For digital services, we aim to resolve errors reasonably according to their severity, availability of materials, and project character.

For 3D printing, natural technological properties of prints, such as layers, minor surface marks, colour deviations, support marks, or reasonable dimensional tolerances, are not considered defects.

If the customer requires precise dimensions, specific tolerances, mechanical properties, or surface finish, this must be agreed in advance.

Ambrecon is responsible for services within the scope agreed in the price offer, order, or contract.

We are not responsible for damage caused by incorrect use of deliverables, third-party intervention, outages of external services, hosting, domain, plugins, APIs, libraries, or other services outside our direct control.

For 3D prints, we are not responsible for damage caused by using the print for a purpose that was not disclosed in advance, technically assessed, and agreed in writing.

If the customer uses a deliverable in an environment or for purposes that were not part of the brief, they do so at their own responsibility.

Some projects may require third-party services, such as hosting, domain, database, e-mail services, analytics, map services, fonts, APIs, licences, plugins, libraries, or external production services.

These services are governed by the terms of their providers. Third-party fees are not included in our price unless expressly agreed otherwise.

If the customer is a consumer, their statutory rights under the applicable consumer protection laws of the Slovak Republic apply.

These terms are interpreted in accordance with those rights and do not limit them.

For custom-made services, digital content, commencement of service provision before expiry of the withdrawal period, or individually customized deliverables, the right of withdrawal may be governed by special rules under applicable law.

For custom production, personalized products, individually modified 3D models, or 3D prints made according to customer requirements, special withdrawal rules may apply.

Specific consumer terms will be stated in the order, price offer, or separate agreement where needed.

Information about personal data processing is provided on the separate Privacy Policy page.

We may update these terms from time to time. The current version is always available on this page.

For already confirmed projects, the terms agreed in the specific price offer, order, or contract apply.

If you have questions about these terms or a specific project, contact us: Ambrecon s. r. o., e-mail: info@ambrecon.com.